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FIB - Scams 101 - Ye Olde Archives
Posted By: Jim Wilson In Response To: Re: I think I ill stick to chain restaurants? (BizNewbie)
Saturday, 25 March 2006, at 5:10 p.m.
Hey BN,
Most people automatically believe that the biggest reason the masses go to the WalMarts in our society is to save a buck or two. I go wherever it might be that I am going to be treated with respect and courtesy.
I frequent a local golf shop even though it is "mom and pop" because they know my name and in the end I am ALWAYS treated like a king.
I frequent a small bookstore locally for the same reason.
I go to the bigger stores for lots of things because the smaller places treated me in what might be called a "less than ideal manner".
The bottom line is really simple. One of the most successful restaurants in my city is a "mom and pop". They have decent food, great prices, and awesome service. In reality when we go to a restaurant we aren't paying so much for the food as we are for how we are treated. I am fully capable of making myself one heck of a meal; they can't really make too many things that I can't make. I am there to experience the service. The idea of not having to do for myself. In that light if the service is shoddy then needless to say it doesn't matter how great the food is.
I don't blame you for being angry. What is sad is that when that place does end up closing down the owners will no doubt blame the chain restaurant down the block for all of their woes. Just as some of my local "mom and pop" stores blame WalMart for not being able to compete. What they fail to realize is that what they lack in ability to financially compete they could more than make up for in personal service if they just put the effort in.
Just my humble...
Jim Wilson
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