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FIB - Scams 101 - Ye Olde Archives

Re: I think I will stick to chain restaurants?

Posted By: Margaret MacGillivray <host@thinehost.com>
Saturday, 25 March 2006, at 3:42 p.m.

In Response To: Re: I think I ill stick to chain restaurants? (BizNewbie)

Hi, BizNewbie - first of all, I feel rude calling you that. I had hoped you'd feel comfortable enough here to introduce yourself properly and invite us to use your real name :)

As the owner of a small coffee shop, we always aim to give good service. But it's sometimes really difficult to get good feedback from customers or even potential customers 8-) - just as it is sometimes difficult or impossible to get the customer service right on busy days when the customers are playing musical chairs and there's a queue out the door.

Loads of people dream of running a restaurant and underestimate the physical and mental strength needed to cope with the hours of work and the demands of the public. It's also very easy to get discouraged in a small business when takings don't cover overheads; and sometimes it's not easy to get good staff. Difficult to guess exactly what the problems are from this side of the "Pond"!

From my side of the counter, I know I would appreciate it if someone said to me "Hey, Margaret - you were shut the other day. We were looking forward to some soup .. I hope everything's ok with you. By the way, we noticed that your xxxxxx wasn't up to standard and hope you don't mind me bringing it to your attention."

I don't run an aswerphone service in the shop (we do 9 hour days, 7 days a week, plus time to clean down the coffee shop), but I know that I wouldn't react too favourably to a hostile message. The thought of bouncing stale buns and icecubes down shirtfronts comes to mind LOL

Just because these people own a business doesn't make them into unfeeling automatons; and if they end up closing the business down, it doesn't mean that someone else couldn't make a roaring success of it.

Keep us posted on developments, please. You've certainly piqued my curiousity!

Best
Margaret

MacGillivray's in Helensburgh

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You'll find great information in this "Read Only" Archive, but remember..... things change.
Be sure to visit the Current Message Board when you're finished here.

We're very friendly, so don't be shy... just jump right in and post your question.
Scams outnumber legitimate biz ops about a bzillion to one, so it's well worth your time.



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