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FIB - Scams 101 - Ye Olde Archives
Posted By: BizNewbie In Response To: I think I will stick to chain restaurants? (Bluto)
Saturday, 25 March 2006, at 2:24 p.m.
Hi Bluto,
I actually expected you the first to reply for some odd reason. Anyway, as I stated in my post, my sampling is biased to the negative. Let me get this straight, 2 weekends in a row I TRY to order food and both times I am unable, and that is my fault?
I love giving new small businesses a try, but I just don't see all the "give 'em excpetional, outstanding service" advice that all the latest seminars and books hock. Why be in business? We will see how long that business lasts.
I know some (including you) will state that, "well if you don't like the service you are getting then stick to your chain stores". Well since this is a small business forum I thought I would mention my experiences. I always try to separate "bad employees" from "bad business", but when the owner him/herself treats one like doo-doo then I feel compelled to voice my opinion.
I still feel, despite all the information out there, that small businesses have yet a lot to learn about how to treat a customer.
I went to a major dept. store last week to buy a DVD, not only was I greeted at the door, I had a manager come up to me who had recognized me from the week before (I had asked about a particular DVD) and walked me to where the newly-arrived DVD was located. When I went to Cinema One store, I was not greeted nor given assistance.
So take my griping for what it is, i think small business are still not doing their part. If you think I am being fussy , that is fine, but I think I bring up a valid point. The big chain restaurant got our $50, then small one didn't.
BTW, I find a lot of the smaller "chain" stores to be just as bad as independant ones. Where I get good customer service most (but not all) of the time is in large chain restaurants and stores.
BizNewbie
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