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FIB - Scams 101 - Ye Olde Archives
Posted By: Sandi Bowman In Response To: I've been scammed by TransUnion!!! (Kami)
Wednesday, 4 October 2006, at 11:18 p.m.
> Okay, well maybe they didn't necessarily scam me but something is going on
> and their customer service sucks or should I say is virtually non
> existent!
> On September 12, 2006 I called TU and ordered my free credit report and
> requested my credit score for a fee of $5.95. They said it would be
> processed in 4 days and I would receive it via USPS in 8-10 days. They
> charged my credit card but have not sent me my report or score. According
> to my calculations it has been 16 business days. Am I getting uptight to
> soon? It seems it is taking a very long time. Experian and Equifax had
> almost immediate responses. There is absolutely no number I can find that
> will allow me to speak to a real live person.
> Any thoughts?
My only thought was that pehaps you are counting actual days, including weekends, and they're counting week (work) days. In that case, yes, it's too soon according to their calculations. Why not wait a week and see if it arrives? If it doesn't arrive within the week, then I would certainly check up on things...in whatever way you originally contacted them. Have you called information for an 800 number for them? How about an updated information number? Do you have their email?
Hope something here is helpful.
Sandi Bowman