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FIB - Scams 101 - Ye Olde Archives
Posted By: MaaMaw In Response To: Re: I'm sure you've had lots more experience than I have.... (Terry)
Saturday, 28 January 2006, at 6:33 p.m.
> This guy isn't a customer. The problem with thinking of him as a customer
> is you risk alienating real customers.
I don't think refusing a refund until you get the product back will alienate "real customers." I could be wrong.
> I got
> my two dollars worth by screaming!
That's one way to alienate people and make a fool of yourself in the process.
> I left him
> lying on the floor and went to Burger King.
That's another way to do both of the above AND get yourself thrown in jail in the process.
> Both of these examples show the downside of dealing with refunds in an
> emotional manner.
That isn't "an emotional manner." It's "a violent, totally out-of-control, way-over-the-top-bordering-on-dangerous manner."
Two very different animals.
> Both of these companies lost my business for ever
Probably a great relief to them.
No offense.
> It's a waste of time and energy to do anything except process the refund
> and move on.
You can't compare the time and energy required to type out a firm but polite "no" response with the time and energy required to leave somebody lying on the floor, although I confess I haven't actually tried the latter so I'm not speaking from first-hand experience here.
Thanks for reminding me that this is the internet and we're all complete strangers. I forget that sometimes.
Luv,
MaaMaw
The BEST, most COMPREHENSIVE Internet Marketing Course on the Planet
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