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FIB - Scams 101 - Ye Olde Archives
Posted By: MaaMaw In Response To: Re: Return Policy - what would you do here? (Terry)
Saturday, 28 January 2006, at 2:25 p.m.
and I totally agree the best thing is to "divorce yourself" from the whole thing -- just return the money and forget it.
But cripes, you're supposed to be sending a refund FOR THE PRODUCT.
Costco has the most LIBERAL return policy of any company I've ever dealt with in my entire life. They are TOTALLY pleasant about it, and while I never have, and never will, returned anything unfairly, I know for a fact that people do things like eat all but 3" of the lasagna and return the leftovers saying it wasn't any good and Costco gives them their money back, or they use a carpet protector under their office chair for 11 months then return it for a refund and get a brand new one.
Costco just hands 'em their money back, no questions asked.
GREAT(!) PR, no question about it.
But even at Costco, I can't buy a ladder on Tuesday and go back on Thursday with my receipt and get a refund if I'm KEEPING THE LADDER.
This person DID NOT return the merchandise, for crapsake.
I agree -- don't waste any extra time or energy on it -- but IMHO, it's worth 90 seconds to type a reply and send it off.
Of course it's to your advantage, in the great scheme of things, to give the money back and move on -- but I would not give the money back if someone walked in and said, "I want my money back but I'm keeping your product."
That's what this person did.
There are limits to, "The customer is always right," and for me, they stop just short of, "Knock me down, stand on my face, and jump up and down (oh, and be sure to wear your cleats)."
Luv,
MaaMaw
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