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FIB - Scams 101 - Ye Olde Archives
Posted By: BizNewbie In Response To: Sorry, I missed that... (MaaMaw)
Thursday, 5 January 2006, at 2:43 p.m.
Hi all,
Thanks for the replies to my vent session. I should've differentiated between department stores and Big Box-type stores. I have found department stores to be horrible in general, however the big box stores I went to I found the customer service to be very good. The salespeople really helped me out and were friendly and didn't try to sell me everything under-the-sun or things that I did not need. I spent almost 45 min. with a salesperson (non-comission) putting together a computer system for my friend, not once did I feel hurried. I was greeted on the way in, and greeted on the way out. I am not saying that everytime I have gone to these stores I have had the red carpet rolled out for me, but when contact is made, it has always been a helpful, positive experience.
I always try to overlook the "teenage" factor, that is, a store with younger staff members sometimes would rather gossip, etc. than work. However stores with full-time, older staff I hold to much higher standards.
I have had some positive experiences in smaller stores, and I alwayss make it a point to personally tell the manager when an employee has gone out of his/her way to help me.
I just find the overall lack of customer service rampant. If a big store does it, perhaps they can get away with it, however a smaller, one-person business MUST keep the competitive advantage of excellent, personalized customer service. I do not even expect much. If someone acknowledges me when I enter, asks I need assistaqnce and says "goodbye", I am a happy man.
Bruno,you seem to want to provoke us into arguing with you over your somewhat sarcastic comments that tend to add nothing to the discussion. I do not reveal my identity on the internet for privacy reasons, however quite a few on here know who I am.
thanks,
BizNewbie
I guess I was replying more to BizNewbie.
> It blows me away that these big companies don't DEMAND that their
> employees treat customers with the most basic common courtesy.
> Having owned a tiny business, I know how hard it can be to get good help,
> but the big places have people clamoring for the jobs.
> If I were in charge, it would be, "One strike and you're out."
> Luv,
> MaaMaw
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