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FIB - Scams 101 - Ye Olde Archives

Looks to me as though the answer for you is simple...

Posted By: Bluto Samartino
Wednesday, 4 January 2006, at 8:01 p.m.

In Response To: Why small businesses deserve to fail...... (BizNewbie)

don't shop at mom & pops. Shop at the Big Box store instead.

What's the problem? Maybe I misunderstod the reason for your post? No?

I could give you a long answer to why so many mom and pops cannot give as good CS as the big box stores AND provide the same low prices, but I have a feeling you don't really care to hear the plain truth because ultimately your preference is with the lowest priceand not at all with CS.

If I am wrong, then please politely tell me so and I will gladly post the response here. If not, off ot the big box you go.

> I am of the opinion that a lot of people who run small businesses deserve
> to fail.
> All of my best, recent shopping experiences have been with large, big-box
> stores like Best Buy, Home Depot, etc. I was greeted when I walked in the
> door, asked if I needed help, and was given no sign that they were
> "doing me a favour" for being there. They give me many options
> to contact them if a problem arose, and I was treated with respect. These
> opinions are based on my last 4 shopping outings.

> This past week I have gone to 3 small businesses.
> The first was a home-based business, which advertises, "Electronics
> Repair" on the front lawn. I eagerly lugged my broken TV there. I
> went to the door - no one answered. Fair enough, they were out. However,
> there was absolutely no way to contact them. No message on the door, no
> phone # posted, etc. I went back again today, same thing. I took my TV to
> the nearest "bigger" store, and they cheerfully fixed it for me.
> When I arrived there was a sign on the store saying, "out to
> lunch" be back at 1pm, and a # to call in case of an emergency,
> etc". They got my business. The poor home-based schmuck didn't.

> Today I went with my friend to a small computer store. My friend's CD
> drive on his laptop was not working. He wanted to fix it, or get a new
> one. There were 2 employees and no customers in the store. They looked at
> us like we were bothering them. My friend told them his problem, and asked
> for help. They simply said that they didn't know if they could help, and
> they were a little busy. After a moment of awkward silence, my friend
> asked if they could see if they had a drive that would fit his computer.
> Without EVEN LOOKING AT IT, he said "I dunno, they are all
> different", or something. He turned back to his task. We left without
> a word and drive to a big-box retailer. Not only dd the technician open it
> free of charge, he gave recommendations as to what to purchase if we
> wanted. There was no charge. They got our purchase.

> Finally, I went to a small used bookstore. I was not greeted, nor asked if
> I needed assistance. I was simply viewed suspiciously and the older lady
> followed me around to make sure I wasn't stealing anything. I said to her,
> "don't worry, i am not going to steal my usual amount today,if that's
> what you think".She got all flustered and tried to make up some
> excuse. I told her to quit lying, she was assuming I was going to steal
> something. I told her to keep her over-priced books, I would take my
> business elsewhere, and that is what I did -straight to Indigo where I
> purchased a nice novel I began reading tonight.

> I am not going to even get into all the horrible service I get at local
> shopping malls. Big Box stores not only compete on price, but on giving
> great service.

> I am guess I am venting slighly, but my expectations are extremely high
> for customer service and small business keep letting me down, time and
> time again.
> BizNewbie

PETA Pays $70K to a Convicted Arsonist for Fire-Bombing a University Research Lab

Messages in This Thread

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You'll find great information in this "Read Only" Archive, but remember..... things change.
Be sure to visit the Current Message Board when you're finished here.

We're very friendly, so don't be shy... just jump right in and post your question.
Scams outnumber legitimate biz ops about a bzillion to one, so it's well worth your time.

(you know who you are... you scream "Foul!" when the truth comes out)
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