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FIB - Scams 101 - Ye Olde Archives
Posted By: BizNewbie In Response To: Looks to me as though the answer for you is simple... (Bluto Samartino)
Wednesday, 4 January 2006, at 8:58 p.m.
Hi,
Thanks for the reply. Yes, you are wrong! I do not always shop for the lowest price! Small businesses SHOULD be able to give BETTER service than a big-box store. A major advantage a smaller store can have over a bigger impersonal store is, in fact, oustanding, personalised customer service. However, when I am not even acknowledged when I enter a store the size of my basement, it makes a strong statement.
I was willing to spend my $$ in a 3 occasions,on products in the store. but in all three occasionas I was let down. All of those stores are in my neighbourhood, or within 2 km of my house.
I have worked for a big box store in a non-sales capacity. A lot of the customer service they give is exactly what smaller business need to excel in.
I have had postive experiences with smaller businesses in the past but lately I have felt like I am hassling the store-owners by giving them business.
Another case-in-point. I just returned from the local, smaller convenience store down the road. I purchased 2 ice-cream bars and a paper. I did not receive a simple hello, nor did I receive a good-bye, all I got was "$3.75". I will go to the Esso station from now on. Why? Most franchised chains provide training and a system for customer contact, in order to provide a positive experience. I am not claiming that is always happens, but most small business owners appear to be too lazy to train thmeselves in proper customer service.
What is their position? Certainly not price.
I used to go to a local lunch-spot a few years ago, about 4 times a week. Why did I go, I got attentive service, postive environment, friendly laughter, a newspaper to read and someone who offered me a refill on my coffee because she thought it might be too cold. They were not the cheapest, their selling point was a comfortable home-like atmosphere. They were a franchised chain.
I recently got a grilled cheese and fries from a private lunch spot. The waitress sat on her butt and never got up to come over, I had to get up to pay my bill. This was in front of the owner, who didn't perceive anything abnormal about a waitress not waiting on me beyond bringing my food ad a customer who had to get up and go pay.
BizNewbie
BizNewbie
don't shop at mom & pops. Shop at the Big Box store instead.
> What's the problem? Maybe I misunderstod the reason for your post? No?
> I could give you a long answer to why so many mom and pops cannot give as
> good CS as the big box stores AND provide the same low prices, but I have
> a feeling you don't really care to hear the plain truth because ultimately
> your preference is with the lowest priceand not at all with CS.
> If I am wrong, then please politely tell me so and I will gladly post the
> response here. If not, off ot the big box you go.
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