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FIB - Scams 101 - Ye Olde Archives
Posted By: BizNewbie
Wednesday, 4 January 2006, at 7:39 p.m.
I am of the opinion that a lot of people who run small businesses deserve to fail.
All of my best, recent shopping experiences have been with large, big-box stores like Best Buy, Home Depot, etc. I was greeted when I walked in the door, asked if I needed help, and was given no sign that they were "doing me a favour" for being there. They give me many options to contact them if a problem arose, and I was treated with respect. These opinions are based on my last 4 shopping outings.
This past week I have gone to 3 small businesses.
The first was a home-based business, which advertises, "Electronics Repair" on the front lawn. I eagerly lugged my broken TV there. I went to the door - no one answered. Fair enough, they were out. However, there was absolutely no way to contact them. No message on the door, no phone # posted, etc. I went back again today, same thing. I took my TV to the nearest "bigger" store, and they cheerfully fixed it for me. When I arrived there was a sign on the store saying, "out to lunch" be back at 1pm, and a # to call in case of an emergency, etc". They got my business. The poor home-based schmuck didn't.
Today I went with my friend to a small computer store. My friend's CD drive on his laptop was not working. He wanted to fix it, or get a new one. There were 2 employees and no customers in the store. They looked at us like we were bothering them. My friend told them his problem, and asked for help. They simply said that they didn't know if they could help, and they were a little busy. After a moment of awkward silence, my friend asked if they could see if they had a drive that would fit his computer. Without EVEN LOOKING AT IT, he said "I dunno, they are all different", or something. He turned back to his task. We left without a word and drive to a big-box retailer. Not only dd the technician open it free of charge, he gave recommendations as to what to purchase if we wanted. There was no charge. They got our purchase.
Finally, I went to a small used bookstore. I was not greeted, nor asked if I needed assistance. I was simply viewed suspiciously and the older lady followed me around to make sure I wasn't stealing anything. I said to her, "don't worry, i am not going to steal my usual amount today,if that's what you think".She got all flustered and tried to make up some excuse. I told her to quit lying, she was assuming I was going to steal something. I told her to keep her over-priced books, I would take my business elsewhere, and that is what I did -straight to Indigo where I purchased a nice novel I began reading tonight.
I am not going to even get into all the horrible service I get at local shopping malls. Big Box stores not only compete on price, but on giving great service.
I am guess I am venting slighly, but my expectations are extremely high for customer service and small business keep letting me down, time and time again.
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Do yourself a favor and turn your legal team loose in greener pastures.
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