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FIB - Scams 101 - Ye Olde Archives

Re: Sprint users Beware!!!!

Posted By: Tanya <tlsmith19@juno.com>
Thursday, 7 September 2006, at 9:23 a.m.

In Response To: Re: Sprint users Beware!!!! (Steve MacLellan)

> From the help section at Sprint.com it says:

> "Your Sprint PCS phone will display symbols and messages to indicate
> whether you're on or off the Nationwide Sprint PCS Network. Generally, you
> will see an "R" or the word "roam" on your Sprint PCS
> phone when you are off the Nationwide Sprint PCS Network. Refer to your
> phone's user guide for more information."

> It also says that to prevent roaming charges:

> "To prevent your phone from making and receiving roaming calls, you
> can change the setting on your Sprint PCS phone to "Sprint."
> This setting will force your phone to search only for the Nationwide
> Sprint PCS Network.

> Also, the Call Guard feature makes it easy to control when you roam by
> reminding you when you make or receive a roaming call. If you don't want
> to take additional steps when you make and receive roaming calls, the Call
> Guard feature of your Sprint PCS phone can be turned off. Refer to your
> phone's user guide for instructions on how to disable the Call Guard
> feature."

> And it depends on the plan you have too. On some plans some roaming
> minutes are allowed. But the roaming is explained in the user guide for
> your phone. If you have lost yours you can download one here:
> http://www.sprint.com/cdma/support/guides_index.shtml

> I am not affiliated with Sprint in any way, shape or form, but I don't
> think you are going to be able to get them to pay your roaming charges
> every month. I think as a consumer you owe it to yourself to be better
> informed, and this means you will need a better understanding of your plan
> and charges and some of the features of your phone that are available to
> you.

> Regards,
> Steve MacLellan

Steve, Thank you for your response, but I don't think you got the point. I do NOT expect Sprint to pay my roaming charges "every month" when I make or receive a call when roaming. We have been with Sprint several years and our billed roaming charges are usually zero and occasionally anywhere from 0 to $2 or $3 in a given month and I have NEVER disputed ANY charge on my bill until now. I DO expect not to have roaming charges billed when I didn't make or receive any calls when roaming and that's exactly what they did. I am well aware of how it works when roaming. The screen shows an "R" and if I choose to go ahead with the call and accept the roaming charges, I press "1" and continue with the call. If I choose not to accept roam, I press "END" and do not make or take the call. I have done both, but I RARELY accept to roam so when I do, I am aware of it and remember it and expect to see it on the bill. All but $2.40 of the billed roaming charges were on my phone, not on the other 4 phones in our plan. And I KNOW I did not accept any roaming charges. I especially know on the call I made to my sister for over 30 minutes, it was not roaming because I remember making the call, and even if I didn't remember it, I know I would not have made the call if it had been roaming. It was strictly a social call of no urgent or pressing nature. The $2.40 was on my husband's phone and he was "pretty sure" he did not accept any roaming charges, but since he was not 100% positive, (he uses his phone a lot more than I use mine), I will pay that charge. I have since taken our phones to our local Sprint store and had them checked. They did not find anything not working properly. And, I purposely went to a place and attempted to make a call that I've done in the past that was roam. Sure enough the "R" showed on the screen and to continue with the call, I had to press "1". I understand my plan entirely and I know no roaming minutes are included. I really did not appreciate the rep trying to bribe me into adding the roaming plan---"I will credit all the roaming charges if you sign up for the roaming plan". Dirty business tactic, IMHO. Why would I sign up for a plan at an additional $15 per month, "I think", she says, when I rarely spend $2 or $3 for roaming in a given month? I have not lost or misplace my user's guide, thank you anyway.
Regards,
Tanya Smith

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You'll find great information in this "Read Only" Archive, but remember..... things change.
Be sure to visit the Current Message Board when you're finished here.

We're very friendly, so don't be shy... just jump right in and post your question.
Scams outnumber legitimate biz ops about a bzillion to one, so it's well worth your time.



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