|♦ REFRESH to rotate MAAMAW'S CLICKY NOTES thru this space..... Timely Tips, Best of the Boards & More ♦|
Be sure to visit the Current Message Board when you're finished here.
We're very friendly, so don't be shy... just jump right in and post your question.
Scams outnumber legitimate biz ops about a bzillion to one, so it's well worth your time.
|| View Thread | Return to Index | Read Prev Msg | Read Next Msg ||
FIB - Scams 101 - Ye Olde Archives
Posted By: Jim Kaiser <email@example.com> In Response To: Two eBay (Life!) Tips.... (MaaMaw)
Thursday, 19 January 2006, at 6:03 p.m.
In Response To: Two eBay (Life!) Tips.... (MaaMaw)
You just gave a combination of really good and really bad advice.
> Maybe I go overboard, but... I email when I receive payment and tell the
> customer when it will be shipped; I email when my husband leaves with the
> package in the morning and tell them it is on its way to FedEx but they
> won't get the tracking number til the following day; and I email the
> tracking number when I get it, in addition to putting it on PayPal and
> relying on them to transmit it to the customer.
One transaction here and you've wrote out a shipping label, manually sent 3 emails and posted the tracking number to paypal - YIKES! We need to talk.
What happens when you get to shipping 20 packages a day? That would equal 60 emails and 20 postings to paypal and 20 shipping laabels and a mound of paperwork to sort out.
I suppose you also thank them for leaving feedback and follow up once their package is delivered.
Understand that the key to this business or any business for that matter is TIME. Doing the most amount of work in the least amount of time is critical to your success. Systemize and automate everything and it will set you free. Do it all manually and it will eat you alive.
Let's take this step by step using your example.
"I receive payment and tell the customer when it will be shipped"
I do too, only it is an automated email - super simple to set up.
"I email when my husband leaves with the package in the morning and tell them it is on its way to FedEx but they won't get the tracking number til the following day"
I ship by USPS through Paypal. No need to fill out anything - they have your customers information and it is prefilled on the label. A couple of clicks and I have a shipping label printed. Even with your husband's discount you probably can't beat the rate of the USPS flat rate boxes. My mailman picks up the packages every day, no need to go to the Post Office.
"I email the tracking number when I get it"
I don't have to. Shipping through Paypal, again they already have your customers information and the tracking number is automatically sent the moment you create the label.
"When it comes to customer service, OVERKILL is not a bad thing. "
Unless you are doing it manually, then it's a very very bad thing. (for your business at least)
So, in a nutshell, I do everything you do here as far as customer service but I don't lift a finger to do it.
Doing business on eBay can be as easy or difficult as you'd like to make it.
|| View Thread | Return to Index | Read Prev Msg | Read Next Msg ||
FIB - Scams 101 - Ye Olde Archives is maintained with WebBBS 3.11.
| PLEASE READ THIS LEGAL NOTICE CAREFULLY BEFORE YOU FILE A LAWSUIT OR EVEN WASTE TIME THINKING ABOUT IT. It has been done before, but never successfully. In fact, the last dodobird who tried it ended up being ordered to pay more than $77,000 in attorney fees ($65,000+ to my attorneys and $12,000+ to my co-defendant's legal advisor).
If your attorney is worth his salt, he's going to tell you that the expense of filing a lawsuit you can't win is a whole lot worse than any "damages" resulting from messages posted on this insignificant little chunk of cyberspace.
NEWS FLASH: I didn't just climb down off that ol' turnip truck yesterday. I'm well aware that expressing a negative opinion, relating one's personal experience, and restating provable facts are all legal in this country and do not constitute libel, slander, or defamation -- so you don't want to play games with me, and you sure don't want to start something you aren't prepared to finish. I don't take threats lightly, and I don't accept bribes (or did you call it a "mutually-beneficial arrangement"?). I'll turn you in faster than you can yell, "ARREST ME, I'M SCUM!!"
Do yourself a favor and turn your legal team loose in greener pastures.
Although we may, from time to time, monitor or review discussions, postings and the like on the Friends In Business (Scams 101) Message Board, we are under no obligation to do so. We are not responsible or liable for any claim arising from the content of any such discussions or postings or for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information contained within such locations on the Site.
You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane materials or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. You are likewise prohibited from posting any false claims against any company or individual. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any such information or materials.
By posting messages and/or content on the Friends In Business (Scams 101) Message Board, you give permission for Lesley Fountain/Friends In Business/Shoestring Success Publications to display, distribute and use the posting and content for publication, advertising, promotion, excerption or example. You grant Lesley Fountain/Friends In Business/Shoestring Success Publications complete, perpetual, but non-exclusive rights to use, archive, reproduce, adapt, modify, distribute, sub-license, repurpose, rework, compile, or offer for sale or resale the messages, postings or content appearing on this site in whole or in part, throughout the world and universe, on a royalty-free basis without remuneration. If you cannot accept or agree with the terms of service for this website and discussion board, you are advised not to post on this board.
In closing, I would like to remind you once again that it is still legal, in this great country of ours, to express a PERSONAL OPINION, as long as it is presented as opinion and not as fact.
And finally, all you scammers out there will do well to remember that TRUTH IS AN ABSOLUTE DEFENSE against charges of libel, defamation, and slander... so if you're operating just a hop, skip, and jump ahead of the law, you might want to think twice before doing anything stupid... (AND SHAME ON YOU!!).